Return & Refund Policy – Indian Royal Sarees

At Indian Royal Sarees, customer satisfaction is our priority. We take pride in offering premium quality sarees and ethnic collections. This Return & Refund Policy explains the terms under which returns, exchanges, cancellations, and refunds are processed.

1. Returns & Exchanges

We accept returns and exchanges under the following conditions:

Return Eligibility

• Return request must be raised within 7 days of delivery.
• Product must be unused, unwashed, and in original condition with tags and packaging intact.
• Proof of purchase (Order ID or Invoice) is mandatory.
• Sarees must not be altered, stitched, or customized.

2. Non-Returnable Products

The following items are not eligible for return or refund:

• Customized or blouse-stitched sarees
• Sale or clearance products
• Products damaged due to misuse or improper handling
• Items returned without original packaging or tags

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product:

• Inform us within 48 hours of delivery.
• Share clear photos and unboxing video for verification.
• After approval, we will arrange a replacement or full refund.

4. Refund Process

• Refunds will be processed to the original payment method within 5–10 business days after inspection and approval.
• Shipping charges are non-refundable unless the issue is caused by our error.
• In case of prepaid orders, refund timelines may vary depending on your bank/payment provider.

5. Order Cancellation

Before Shipping

• Orders can be canceled before dispatch for a full refund.

After Shipping

• Orders cannot be canceled once shipped.
• Customers may request a return after delivery as per return eligibility.

6. Exchange Policy

We allow exchanges for:

• Size or product-related issues (if applicable)
• Wrong product delivered
• Damaged products

Exchange requests are subject to stock availability.

7. How to Request a Return or Refund

Please contact us with the following details:

• Full Name
• Order ID
• Reason for Return/Refund
• Photos or videos (if applicable)